How to make an Class or Ad hoc activity booking

Summary

This guide shows how to make a class or ad hoc booking on behalf of a customer at the Front Desk. While customers can make bookings online, they may occasionally prefer to book directly with a staff member in person. This process ensures customers have a smooth experience when booking an activity at your facility.

For guidance on how to book a Fast Ticket Activity for a customer, please refer to this guide.


Step-by-Step Guide

  1. Search for the Customer from the Front of House -> Dashboard. 

  2. Navigate to the Bookings Tab.

    • Click on the Bookings tab next to the Quick Buttons on the bottom of the screen.

      Screenshot_2023-06-01_at_15.25.21.png

  3. Select the Activity, Date, and Time

    • Choose the desired activity and use the search options to select the requested date and time to check availability.

      Screenshot_2023-06-01_at_15.26.03.png

  4. Add the Activity to the Order

    • Once the activity is available, click Add to Order.

      Screenshot_2023-06-01_at_15.26.25.png
  5. Complete the Order

    • Click Complete Order to proceed with the booking.

      Screenshot_2023-06-01_at_15.27.11.png

  6. Choose Payment Method

    • Select the customer’s preferred payment method from the list of tender types.

      Screenshot_2023-06-01_at_15.28.13.png

  7. Finalize the Transaction

    • Click Continue to confirm payment.

      Screenshot_2023-06-01_at_15.28.20.png

  8. Choose Receipt Option

    • Select the receipt option based on the customer’s preference: Print, Email, or No Receipt.

      Screenshot_2023-06-01_at_15.28.29.png

  9. Confirm Booking

    • The booking will now be displayed on the customer’s profile, confirming that the reservation has been successfully made.

      Screenshot_2023-06-01_at_15.28.45.png

This process ensures that customers who prefer in-person bookings are accommodated and can easily participate in the desired activities at your facility.

Was this article helpful?
0 out of 0 found this helpful