Summary
The Front of House module is the primary workspace for your reception team. It provides everything staff need to manage day-to-day customer interactions and centre operations from a single location.
Using the Front of House module, staff can:
- Check customers in for their visits.
- Sell memberships and other products.
- Book, amend and cancel activity bookings on behalf of customers.
- View and manage activities within the Facility Calendar (subject to user permissions).
- Sell point-of-sale (POS) items such as drinks, snacks, and other retail products.
- Search for customer orders and view order details.
- View and manage customer records and memberships.
Accessing the Front of House Module
From the Home page, select Front of House.
The Front of House landing page is organised into four main sections:
Dashboards
Provides access to the main Front of House screen, where staff can carry out their day-to-day reception tasks. You will first need to select a venue and a till.
They can search for customers, pin them, save favourites, look up orders, check the Facility Calendar and perform transactions such as customer bookings, membership purchase and point of sale items.
Facility
The Facility section provides access to:
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Facility Calendar – View and manage activities taking place at your centre.
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Closures – Create and manage temporary facility closures.
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Doorman – Access the virtual access control gate application (this feature must be enabled in System Configuration).
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Non-Reconciled Shifts – View and manage shifts that have not yet been reconciled.
Finance
The Finance section provides access to:
- Look Up Orders – Search for customer orders and view order details.
- Close Till – Close and reconcile the till at the end of a shift.
- Cash Management – Manage cash floats, petty cash and cash movements during a shift.
- Big Bag Management – Record and manage the transfer of cash and cheques for secure off-site collection.
Memberships
The Memberships section allows staff to search for customers using their name or email address. Search results can be filtered by:
- Venue
- Membership Type
From here, staff can view customer membership information and carry out membership-related tasks.