Summary
This guide explains how a customer can book a resource (e.g., court, studio) or class activity (e.g., fitness, swim class) through your online booking website.
Step-by-Step Guide
1. Visit the Online Booking Website
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Navigate to your online booking website using a web browser.
2. Choose or Change Location
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The customer’s home centre is selected by default.
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To book at a different facility (membership permitting), click Change Location, then select the desired venue.
3. Select “Book an Activity”
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Click on the Book an Activity tile to view available classes or resources.
4. Choose an Activity Type
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Select the activity or resource the customer wishes to book (e.g., yoga class, badminton court, swimming lane).
5. Select Date and Time
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Choose the date and time for the booking.
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Click Book to proceed.
6. Add to Basket or Book Now
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The customer can:
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Click Add to Basket to continue booking additional activities, or
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Click Book Now to proceed directly to checkout.
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7. Payment Options
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Use available account credit, if applicable, or
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Enter billing details to pay by card.
8. Accept Terms and Conditions
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Tick the box to agree to the Terms & Conditions.
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Click Pay Now to complete the transaction.
9. Booking Confirmation
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If the booking and payment are successful, a confirmation message will appear on screen.
✅ Booking Complete
The customer will also receive an email confirmation with the booking details.