How to reset or change your Moves+ password, and what to do if the email or link does not work.
Time required: 3 minutes
User role: App member
Applies to: All
Module: Moves+ app > Sign in
Organisation sign-in: if you sign in with Sign in with SSO, your password belongs to your organisation. Reset it with them. See Signing in to Moves+ with your organisation account.
Steps
1. Select your organisation
Open the app and tap your organisation on Welcome to Moves+.
2. Tap I have forgotten my password
On Sign in to Moves+, tap I have forgotten my password. A page opens in your phone's web browser.
3. Enter your email
Enter the email address you use for Moves+ and tap Submit.
4. Open the email
Open the email called "Request to reset your password" and tap Click Here To Reset Your Password. The link expires after a while, so use the newest email.
5. Set your new password
Enter your new Password and Confirm Password, then tap Submit. Use at least 8 characters, with a lowercase letter, an uppercase letter, a number and a special character.
Result
You see "Password Updated Successfully." Go back to the app and sign in with your new password.
Already signed in? Go to Profile > Edit Profile > My Details and tap Change password. The same page opens in your browser. Continue from step 3.
Troubleshooting
I have not received the reset email.
The page always says "Password reset request sent", even if no account matches. Check that:
- you selected the right organisation in the app
- you entered the exact email address you registered with
- you have a Moves+ account with that organisation
- the email is not in your junk folder. It comes from noreply@sp.openplay.net.
The reset link does not work or shows an error.
The link has expired, has already been used, or a newer reset email has replaced it. Request a new email and use the link in the newest one. If you copied the link, make sure you copied all of it.
I see "Too Many Attempts".
You can request up to 4 reset emails an hour. Wait an hour, then try again.
None of this works.
Your organisation can check which email address is on your account. See How do I contact Moves+ support?