How to sign in to the Moves+ app with your organisation account, and what to do if something does not work.
Time required: 2 minutes
User role: App member
Applies to: All
Module: Moves+ app > Sign in
Summary
Your organisation has turned on sign-in with your organisation account. You sign in to Moves+ with the same username and password you use for everything else at your organisation, so you do not need a separate Moves+ password.
- One less password to remember.
- The same sign-in you already use, including any extra security steps your organisation has set up.
- Your points, badges and activity history stay with you, as long as you sign in with the right email address. See Which email address to use below.
How to sign in
1. Select your organisation
Open the app. On Welcome to Moves+, tap your organisation.
2. Tap Sign in with SSO
On Sign in to Moves+, tap Sign in with SSO.
3. Sign in with your organisation account
Your organisation's sign-in page opens inside the app. Enter your organisation username and password, and complete any extra security step, such as an authenticator app code.
Result
You return to the app, signed in.
Which email address to use
Many organisations give you two email addresses for the same account:
- one based on your student or staff number, such as
s1234567@organisation.com - one based on your name, such as
a.person@organisation.com
Both usually reach the same inbox, but Moves+ treats them as different addresses. If you registered with one and your organisation signs you in with the other, Moves+ may not recognise you, and you start again with no points or badges.
If that happens, do not create a new account. Contact Moves+ support and we will help.
Common questions
Do I need to create a new account?
No. If you already used Moves+, your account carries over with your points, badges and challenge history, as long as the email address matches.
My points and badges have disappeared.
This is almost always the two email addresses described above. Do not create a new account. Contact Moves+ support.
What happened to my Moves+ password?
You no longer need it. For your organisation, the app shows only Sign in with SSO.
I have forgotten my password.
Your password belongs to your organisation, so use your organisation's password reset or contact their IT service desk. The I have forgotten my password link in Moves+ does not change your organisation password.
Can I sign in with my personal email address?
No. Once your organisation has switched this on, you sign in with your organisation account only.
I see "Authentication failed" after signing in at my organisation's page.
Something is missing from the details your organisation sends to Moves+, such as your name. Contact your organisation's IT service desk and tell them you cannot sign in to Moves+.
I see "Your account is no longer active".
Your Moves+ account has been removed. Contact your organisation's Moves+ administrator.
Nothing happens when I tap Sign in with SSO.
Check your internet connection, close the app fully and open it again. If it still does not work, update to the latest version from the App Store or Google Play.
My organisation is not in the list.
Check the country first: tap Change country on the welcome screen. If your organisation is still missing, check with them that Moves+ is open to members.
I have left the organisation. Can I still use Moves+?
You need an active organisation account to sign in. Once your organisation closes it, you cannot sign in again.
Who to contact
Problems with your username, password or extra security step: your organisation's IT service desk. These are your organisation's details, so only they can help.
Problems inside Moves+ once you are signed in, such as missing points: see How do I contact Moves+ support?