Overview
If a membership is not appearing online, there may be several reasons. This guide walks you through the key checks to identify and resolve the issue.
Step 1: Confirm the Membership Is Available
Start by checking if the membership is visible to any customers.
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If the membership is not showing for anyone, ensure all required setup steps have been completed.
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Refer to our full setup guide.
Step 2: Check Customer Eligibility
If the membership is visible to some users but not others, it is likely due to eligibility rules.
FLOW automatically hides memberships that a logged-in customer is not eligible to purchase.
Step 3: Enable “Display Ineligible Membership Types” Setting
To make ineligible memberships visible (greyed out) online:
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Go to the Membership Settings section.
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Ensure the “Display Ineligible Membership Types” option is enabled.
📌 For detailed steps, refer to our guide on How to Change Membership Settings.
Step 4: Check Customer Account Settings
Once the setting above is enabled, the membership will only show for ineligible users if they have enabled the visibility option in their account.
To verify:
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Go to the customer's profile.
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Ensure “Show Ineligible Memberships” is ticked.
In the example below, the customer does not meet the age criteria for the Youth Membership, so it does not appear by default.
Once the checkbox is enabled, the membership becomes visible but appears greyed out:
Summary
| Issue | Solution |
|---|---|
| Membership not showing for anyone | Verify full setup has been completed. |
| Membership not showing for some | Check user eligibility and settings. |
| Want to show greyed-out memberships | Enable “Display Ineligible Membership Types” and ensure customer has “Show Ineligible Memberships” ticked. |
If you're still having issues, please contact support for further assistance.