Whilst you cannot remove users, you can deactivate users who are no longer eligible to use the their Moves+ account/app.
Examples of why a user may be deactivated include:
- Left the university;
- Have been inactive for a considerable amount of time;
- Have a duplicate account; and/or
- Entered the wrong email at registration (e.g. unverified status).
Any user who is deactivated will:
- Not be able to log into the app or use their email address to create a new account.
- Have their tracker disconnected, and no additional points will be logged.
- Have their historical data remain on reports.
Please find the guides below to deactivating an individual user or bulk users.
Step-by-Step Guide: Deactivate an Individual User
1. From the home page, go to the Moves module.
2. Go to Users.
3. Search for a user’s name or scroll through the list > click View.
4. Click ‘Change User Status’
5. Click to update a status from Deactivated to Active (or alt. Active to Deactivated).
Pro Tip: You can only update a user’s status if their current status is active or deactivated. For users with other statuses, use the bulk update function.
Step-by-Step Guide: Bulk Deactivate Users
1. From the home page, go to the Moves module.
2. Go to Users.
3. Click 'Bulk Edit Status.'
4. Review the Bulk Edit Status information > click to download the template.
5. Populate the template with the email addresses of users you wish to mark as deactivated (or active). Ensure to save the changes to the document.
6. Upload the template and click Submit.
Pro Tips:
- Valid Statuses are either 'active' or 'deactivated.'
- If you would like to temporarily remove a user's access, you can Block Users.