Summary
In this guide, we will explain what the various Moves+ user statuses mean.
User Statuses
Active
- An active user has recently engaged with their Moves+ app, within the timeframe determined by admin in the "Inactive User Threshold" setting.
Inactive
- An inactive user has not engaged with their Moves+ app for a set period of time (determined by admin in the ‘Inactive User Threshold’ setting).
- This is an automatic setting and users can still use their Moves+ app again if they are marked as inactive.
Deactivated
- Admins set users to ‘deactivated’ status via the admin panel or via a CSV bulk upload.
- A deactivated user will not be able to use Moves+ or create a new account using this email address unless they are marked as ‘active’ by the admin.
- As an example, users may be deactivated if they have left the university or been inactive for a long period of time.
Blocked
- Admins set users as ‘blocked’ via the admin panel.
- A blocked user will not be able to access the Moves+ unless they are unblocked by the admin or the blocked period comes to an end.
GDPR delete
- A GDPR delete is requested by the user via the app and once complete, the user will be marked as GDPR deleted and their information will be redacted or removed from reports.
Unverified
- A user who is ‘unverified’ has not verified their email address after registration, for example, because they have entered an incorrect email address.
- These users can request a new verification email to be sent via their Moves+ app.