Bring back users you removed with Bulk Delete Users.
Time required: 5 minutes
User role: Administrator
Module: Moves+ admin > Users
Before you start
- This only restores users removed with Bulk Delete Users. It cannot undo a member's data deletion.
- Restored users come back as they were, with their points, history, tracker and groups.
Steps
1. Open Bulk Restore Users
Go to Users and select Bulk Restore Users above the list.
2. Download the deleted users list
Select Download Deleted Users CSV. The file has the columns user_id, email, name, deleted_at and reason.
3. Keep only the users to restore
Delete every row for a user who should stay deleted. Only the users left in the file will be restored. You can add a reason for each row. Save the file as a CSV.
4. Upload and preview
Choose your file under CSV File and select Preview Changes.
5. Check the preview
Check that Ready to Restore matches the number you expected and that you recognise the names. Users who are not currently deleted are skipped. To fix errors, correct your file and upload it again.
6. Confirm
Select Confirm & Restore Users.
Result
You see Bulk Restore Complete with the numbers Successfully Restored, Skipped and Errors. Restored users appear in the Users list again and can sign in.