Intro to ARUDD - Import and process report (not for GoCardless customers)

Summary

An ARRUD report provides details on unpaid direct debit collections from a previous attempt. Importing the ARRUD report into Flow will update the status of customer instructions where payments were rejected. Based on global settings, Flow can attempt to recollect unpaid amounts through additional attempts, known as representation collections.

Step-by-Step Guide

1. Import the ARRUD File

1. From the Home page, navigate to the Finance Module.
   
   
   
   
2. Open the ARRUD Imports sub-module within Finance.
   
   
   
   
3. View any in-progress, processed, or cancelled ARRUD imports as needed.
   
   
   
   
   
   
4. Click Import ARRUD Advice Report to start the import process.
   
   

2. Upload the ARRUD File

1. Select the XML file provided by your Bureau, ensuring it matches the supported format.
2. Click Open and then Import Data to upload the ARRUD file.
   
   

3. Review Pending Imported Records

• After importing, key fields such as the total amount of failed collections and matched records are displayed.
• Click View to see a detailed breakdown of the records included in the import.
  
  

4. Examine Customer Records with Failed Collections

• Previewed data will show customers whose collections were rejected, with each record displaying a rejection code and description for reference.
• Administrators can click View Customer to examine any matched records in greater detail.
  
  

5. Process the ARRUD Import

1. Once ready to finalize, click Process to complete the import:
   • This action moves the status from In Progress to Completed.
2. Flow will automatically update each customer’s instruction based on the import details.
   
   

6. Updated Customer Instruction to '18'

• After processing the ARRUD import:
  • Each affected customer record will have their instruction updated to '18 – Representation – Refer to Payer'.
  • BACS code 18 signals the system to include these instructions in a representation collection — a follow-up attempt to collect the outstanding payment.
  • The membership status of these customers will be set to Pending until successful payment collection.
    
    

This streamlined ARRUD import process helps ensure timely updates to customer records and enables additional collection attempts where appropriate.

Next step: Representation Collection