Summary
The ADDACS process allows you to import and update customer instructions that have been amended or canceled by the customer. If an ADDACS instruction is processed before a collection, the instruction is canceled, and that record will be excluded from future collections.
This guide will show you how to import an ADDACS file.
Step-By-Step Guide
- Select the ADDACS File:
- From the Home page, go to the Finance Module.
- Navigate to the Amendments & Cancellations sub-module.
- Click on Import ADDACS Report.
- Select the file you wish to import, then click Import Data.
- From the Home page, go to the Finance Module.
View Pending ADDACS Records
After importing the ADDACS file:
- The total number of amendments and matches will be displayed as 'pending'.
- To process the ADDACS, click Process.
Process the ADDACS File
- Confirm Processing:
- Click on OK to Confirm to finalize the processing.
- You can click on 'View' to view the file.
- You can view each entry by clicking on 'View Customer' if you wish.
- All matched records will have their instructions updated accordingly.
- Click on OK to Confirm to finalize the processing.
Review Customer Instructions After Processing
-
Spot Check Records:
- Spot check a selection of customer records within the imported file to confirm their instructions have been updated.
-
Instruction Updates:
- If the customer’s instruction is canceled at the bank, the BACS code will update to 0C – Instruction Cancelled.
- For amendments (e.g., Code E – Instruction Amended), the customer’s bank details will update automatically without requiring a new instruction.