In this guide, we will show how to refund a customer.
You can refund a customer for their purchase in the 'Orders' tab within a customer's account. The refund will return to the customer using the same payment method they used for that purchase.
N.B: Refunding via online payment method e.g. debit card, may take up 5 working days to reach the customers bank account.
How do you refund a customer for their membership?
Refunding a membership follows the same process as refunding a booking or POS item. The refund will be returned to customer using the same payment method they used to purchase the membership. If the customer paid for the membership via invoice (process as offline credit) your finance team will need to manually return the refund to the customer's account.
Steps by Steps Guide
2. Go to the 'Orders' tab
3. Select the order that you would like to refund and click on 'View Details'.
4. Select the 'Refund' button.
8. Select the item(s) you wish to refund and click on 'Refund' again
You can also refund via credit.