How to add a Monthly/Recurring Membership to a Customer record?

Summary

In this guide, we will show you how to purchase a recurring membership on behalf of a customer account at FOH.

Steps by Steps Guide

1. Start a Facility Machine

2. Search for the Customer

3. Click on the Memberships Tab.

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4. Click on 'Add New Membership'.

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5. Select the Home Centre

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6. Select the Recurring Payment Type.

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6. Filter by Membership Categories (Optional).

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7. Select the Membership Type.

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8. Select the Start Date. (It will always default to today's date).

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9. Select the Billing Date.

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10. Click on 'Choose this Membership' to continue.

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11. Enter Additional details if applicable (this can be configured from the Data Collection Module) and click on 'Save and Continue'.

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12. You will now see the detailed payment details and amount which is usually be the pro-rata amount, Month in Hand (if applicable) and joining/set up fee (if applicable). Tick the T&Cs and click on 'Continue'.

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13. Set up the new Mandate with the customer's billing details, have the customer confirm their bank details and click on 'Save And Go To Payment'.

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14. Select the Payment Tender.

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15. Click on 'Continue'.

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16. Select how the customer wants to receive the receipt (or click on 'No Receipt' if applicable).

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17. The Membership will remain in Pending until the AUDDIS files have been run. Will then change to 'Active'.

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