Intro to the Cancelled Bookings Source


In FLOW's Reporting module, we offer a Data Source specifically designed for reporting on cancelled bookings. This feature provides valuable insights into the cancellation process of your activity bookings.

Cancellation of activity bookings can occur through various channels and methods. To facilitate clear reporting, our Data Source includes a dedicated column called "Bookings Cancellation Source." This column is instrumental in understanding the specific reasons behind cancellations.


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Below, we outline the different cancellation sources that may appear in this column and their respective meanings:

  • customers

Front of House staff cancelled the booking via the Customer Account's Bookings tab.

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  • my-account

The customer cancelled their booking via their online account.


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  • bulk-edit

The activity was cancelled via the Bulk Edit within the Activities Module.

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  • calendar-activity

FOH staff cancelled the activity via the Facility Calendar.

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  • system

This can mean that the activity was cancelled from the Schedule itself (individual slot or entire schedule) or by creating a closure within the Front of House module.

Schedule individual slots

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Entire Schedule

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  • foh

This can mean that the FOH staff cancelled the customer booking via the roster at FOH 

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or by searching for a customer at FOH and clicking on the bookings tab and on 'Cancel' (but without viewing the Customer's profile).


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