Summary
Customers can cancel a camp they have booked via their online account. What happens depends on how they booked it, not on how the camp is set up, because a camp can offer both options:
Booked as a full package: cancelling cancels the whole camp, or its remaining days if it has already started.
Booked per session: cancelling removes only the selected sessions.
Note: A camp can be cancelled after it has started. Days already attended stay on the customer's record, and only the days that will actually be cancelled are listed to confirm.
For a full-package camp, credit is all or nothing for the cancellation and is judged from the first day of the camp, and the customer receives one cancellation email rather than one per day. See Cancelling a course or camp: places, credit and benefits.
Step-by-Step Guide
- The customer will log in to your booking website.
- They click on 'My Account'.
- They click on the 'Bookings' tab.
- They locate the camp they wish to cancel and click on 'view bookings'.
- They click on 'Cancel Camp'.
- They are then prompted to select which sessions they want to cancel (if they booked per session) or to confirm cancelling the camp. Where the camp has already started, only the remaining days are listed.
- Where they are picking sessions, at least one day must be selected before the cancellation can be confirmed.
- The camp is now cancelled. A customer who cancels part-way through can book that camp again.