Summary
Customers can cancel a course they have booked from their online account, including after the course has started.
⚠️ Important Notes
Cancelling a course cancels all of its remaining sessions; a customer cannot cancel a single session and keep the rest.
A course can be cancelled after it has started. Sessions already attended stay on the customer's record, and the places on the remaining sessions are freed for someone else.
Only the sessions that will actually be cancelled are listed for the customer to confirm.
Credit is all or nothing for the cancellation and is judged from the first session of the course, not the first session still to come.
Step-by-Step Guide
- The customer will log in to your booking website.
- They click on 'My Account'.
- They click on the 'Bookings' tab.
- They locate the course they wish to cancel and click on 'view bookings'.
- They click on 'Cancel Course'.
- They are then prompted to confirm the cancellation, and will have to click on 'Cancel Booking'. Where the course has already started, only the remaining sessions are listed.
- Where there are more than ten sessions, the list can be expanded and collapsed.
- The course is now cancelled. The customer receives one cancellation email, and one credit email if credit is due.