Summary
Customers may request to cancel a camp they have booked. What happens depends on how they booked it, not on how the camp is set up, because a camp can offer both options:
Booked as a full package: cancelling cancels the whole camp, or its remaining days if it has already started.
Booked per session: cancelling removes only the selected session.
Note: A camp can be cancelled after it has started. Days already attended stay on the customer's record, and the places on the remaining days are freed for someone else.
For a full-package camp, credit is all or nothing for the cancellation and is judged from the first day of the camp, and the customer receives one cancellation email rather than one per day. Camps booked per session are unchanged, with credit and emails per day. See Cancelling a course or camp: places, credit and benefits.
Step-by-Step Guide
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Go to their Bookings tab.
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Find the Camp Booking
Locate the camp you wish to cancel.
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Click Cancel.
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Confirm the Cancellation
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If the camp was booked as a full package:
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Cancelling cancels the whole camp, or its remaining days if it has already started. Only the days that will actually be cancelled are listed.
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If the camp was booked per session:
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Cancelling will only remove the selected session.
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Key Points
Full-camp bookings: cancel once and the whole camp goes, or its remaining days once it has started.
Session-based bookings: cancel once and only that session goes.
Which applies depends on how the customer booked, not on how the camp is configured.
A customer who cancels a camp part-way through can book that camp again.