Create a reward that members can redeem with their points, either in person or with a discount code.
Time required: 10 minutes
User role: Administrator
Module: Moves+ admin > Rewards
Before you start
Choose the claim type. You cannot have both on one reward.
| Claim type | How members redeem it | Stock |
|---|---|---|
| Merchant Handoff (handoff in the form) | In person. The member taps the redeem button, then hands their phone to staff to confirm. Good for physical items such as a coffee. | You set a number |
| Discount Code (discount in the form) | The member reveals a code on screen and uses it in store or online. | The number of codes you import |
For a Discount Code reward, have your codes ready. To run a prize draw, see How to run a raffle reward.
Create the reward
1. Open the form
In the sidebar, select Rewards, then Create New Reward.
2. Set the title, claim type and cost
- Title: 3 to 32 characters.
- Claim Type: handoff or discount.
- Cost (In Points): the points a member spends to redeem it.
- Points type: shown only if your organisation has partner categories. Leave it as Default points unless this is a partner reward. See How to set up Partner Points.
3. Handoff rewards only: set the handoff text and stock
- Handoff Text: up to 50 characters. Members see it on the reward screen above the redeem button. It starts as "Please hand to merchant to claim your reward". Select Revert to default text to undo your changes.
- Stock: how many can be redeemed, from 1 to 9,999.
4. Add the details and dates
- Priority: 0 to 99. Higher numbers show higher in the app.
- Description (required) and Terms of Service (optional): up to 1,024 characters each. Both support Markdown.
- Start At and End At: when members can redeem it. The start date cannot be in the past.
- Enabled: tick it when members should see the reward. An enabled reward appears in the app up to one month before its start date, marked "Coming soon".
5. Add images
Upload a Main Image. You can also add up to 5 Carousel Images, which members swipe through on the reward screen. Use JPG or PNG files up to 4 MB, between 300 x 300 and 4000 x 4000 px.
6. Add tags and save
In Tags, add any reward tags you use to limit redemptions (see below). Select Save.
Add codes to a Discount Code reward
A Discount Code reward has no stock until you add codes.
- Open the reward from the Rewards list and go to the Codes tab.
- To add one code, select Import Code, enter the Code and select Submit.
- To add many codes, select Bulk Import Codes, then Download Code Import Template. Keep code as the first row and put one code on each row below it. Save it as a CSV file.
- Choose the file in Import CSV and select Submit.
You see "Import Complete" with the number of codes added. Each member who redeems gets one code, and that code leaves the stock.
Tell members to copy the code: the app shows a discount code only once. You can look up redeemed codes in Reports, using the MovesRewards data source.
Limit how often members can redeem (optional)
A buffer limits how many rewards a member can redeem, across every reward that has the same tag, within a number of days.
- On the Rewards page, select Reward Tags, then Create New Reward Tag. Enter a Name and select Create.
- Add the tag to each reward in its Tags field.
- On the Rewards page, select Buffers, then Create New Buffer.
- Enter a Title, the Limit, the Day(s) and the Tags it applies to. Select Save.
For example, a "Merchandise" tag with Limit 1 and Day(s) 14 lets a member redeem one merchandise reward every 14 days.
Result
The reward appears in the Rewards list. Members see it in the app's Rewards tab while it is enabled and has not ended.
What's next?
- Reward settings reference
- How do I redeem a reward? (what members see)