Summary
In this guide, we will show you how to configure your Front of House settings in the System Configuration Module.
This will determine all the functionalities from the Front of House module. These can be set at a Global, Group or Facility level.
Step by Step Guide
1. From the home page, go to the System Configuration Module.
2. Go to Settings
3. Go to Manage Settings
4. From the category drop down, select Front of House and click on Search.
5. You configure each setting by clicking on 'Edit' on the right hand side.
- Access Types: Types of membership identification available.
You can select Barcode, Facial Recognition, NFC or ALL of them. Click on Save..
- Access control readmission restriction minutes - Passback rule: Minutes that must elapse before a customer is allowed readmission to a venue after a successful visit. Set to 0 to disable this check.
- Action if refund threshold met: What to do if the 'maximum single refund threshold' setting is met.
You can either select 'Process as an off system refund' or 'Do not allow the refund to be processed'. - Confirm Z Reading: Require a confirmation of a card readers Z reading. (Can be set to 'Yes' or 'No')
- Confirm password when refunding: Ask the staff member refunding to re-enter their password before completing a refund. (Can be set to 'Yes' or 'No')
- Current provider for PDQ payments: The current in-use provider which powers the PDQ machines. (We currently only support Paymentsense and Verifone)
- Default buttons tab on the FOH dashboard: Button tab to be shown by default on the FOH dashboard. Can be either Bookings or Quick Buttons.
If set on Quick Buttons, it will appear as such on the Dashboard:
If set on Bookings, it will appear as such on the Dashboard:
- Default non cash/card refund option: What to do if non cash/card based transactions are refunded.
Can be set as:
- Refund as Cash
- Refund as Card
- Refund as Off-System - Default split payment refund option: What to do if the order has split cash/card payments?
Can be set as:
- Refund as Cash
- Refund as Card
- Refund as Off-System - Disable Prompt for Refund Receipts: Disable prompting for printing refund receipts. Can be set to 'Yes' or 'No'.
- Duplicate Merchant Receipts: Will print out a second copy of refund receipts for the merchant to keep. Can be set to 'Yes' or 'No'.
- Email notification recipient when shift is automatically closed without being cashed up: Email notification recipient when shift is automatically closed without being cashed up.
- Enable Giro number field: Enable Giro number field when closing a till.
- Enable email receipt: Toggles on the ability to email a receipt
- Enable money bags for cashing up: Enables entry of a small bag number for each tender type when closing a machine session
- Flow Connect Base URL: The base URL for Flow Connect. (https://localhost:7121)
- Logo to use on receipts: Allows you to override client logo shown on receipts, recommended size 200px wide.
- Mark upcoming bookings as attended when user scanned via FOH: Marks any upcoming bookings as attended when the users barcode is scanned via FOH. Can be set to 'Yes' or 'No'.
- Maximum single card/PDQ refund threshold: Maximum amount a staff member can refund via card/PDQ in a single go, e.g enter 10 for £10 - leave blank to disable. Related to 'refund threshold action' setting
- Maximum single cash refund threshold: Maximum amount a staff member can refund via cash in a single go, e.g enter 10 for £10 - leave blank to disable. Related to 'refund threshold action' setting
- Member swipe mapping - No Longer in Use
- Minutes between recorded visits for the same customer: Minimum amount of time in minutes that must elapse before the next visit is recorded for the same customer
- Open till drawer by printing: When enabled a small receipt will be printed to trigger the till drawer to open (only use if your printer has been configured to open the till drawer)
- Regular Expression for Cheque References: Cheque references should adhere to this regular expression rule
- Shift automatic close time: Time of day to automatically closes shifts without cashing up. Checked every 15 minutes. Leave blank to disable.
- Show a FOH warning message for non reconciled shifts: FOH warning message when an non reconciled shift exists on the current machine. Can be set to 'Yes' or 'No'.
- Tender types (front of house): Types of tender to be used in front of house. Can be set to Cash, Card, Credit, Offline Voucher, Cheque.
- Till variance threshold: The allowed difference between the amount expected and amount entered when closing the till. Amounts larger than this will require a manager override.
- Type of barcode to be issued for access: (printed receipts/tickets & emails for non-member bookers). Can be set to QR Code or Barcode 128a.
- Use Tender Denominations: Whether or not tender denominations should be used when closing a till
If set to 'No'
If set to 'Yes' - Use Unintegrated PDQ Payment Flow: This enables or disables the unintegrated PDQ payment flow