Summary
The FLOW system includes a setting that controls whether customers can sign up using an email address already associated with another account.
- Why allow duplicate emails? Some clients enable this setting to allow family members or shared users to register using the same email address.
- Why disable duplicate emails? Others disable it to prevent multiple accidental sign-ups.
When the setting is turned off (set to "No"), customers attempting to register with an email address already in use will see a message indicating that the email is taken. They will then be prompted to log in or reset their password, if necessary.
Step-by-Step Guide
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Navigate to the System Configuration Module
- Start on the home page and open the System Configuration module.
- Start on the home page and open the System Configuration module.
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Access the Settings Panel
- Go to Settings and then select Manage Settings.
- Go to Settings and then select Manage Settings.
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Locate the Setting
- From the Category dropdown menu, choose General Settings.
- Search for the setting labeled Allow users with duplicate emails.
- From the Category dropdown menu, choose General Settings.
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Modify the Setting
- By default, this setting is set to Yes.
- To:
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Allow duplicate emails: Leave the setting as Yes.
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Prevent duplicate emails: Change the setting to No.
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Note: Changing this setting to "No" means that any customer account created with a duplicate email address will be affected.
Important Information
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Impact of Changing the Setting to "No"
- Customers with duplicate email addresses will not be able to purchase new memberships. FLOW will detect the email as already in use by another account.
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How to Resolve Duplicate Email Conflicts
- Update the existing email address on one of the affected customer accounts to a unique email address that is not already in use.