Summary
This guide will walk you through the steps to extend a customer's fixed membership at the Front of House. Extensions are typically used in cases such as resource or facility closures, allowing the membership to be adjusted accordingly.
This guide provides a quick and simple process for extending a customer’s fixed membership when necessary.
Step-by-Step Guide
1. Search for the Customer
- Use the search function to find the customer whose fixed membership you want to extend.
2. Navigate to the Memberships Tab
- In the customer’s profile, go to the Memberships tab.
3. Manage the Membership
- Locate the membership you wish to extend.
- On the bottom-right corner of that membership, click Manage Membership.
4. Select "Extend Membership"
- On the right-hand side, click Extend Membership.
5. Enter Extension Details
- Input the number of days you want to extend the membership.
- Choose the appropriate reason for the extension (e.g., facility closure, maintenance, etc.).
6. Confirm the Extension
- Click Extend Membership to apply the changes.