How to renew a fixed membership online


In this guide, we will show you how a customer can renew a membership online.


Step-by-Step Guide

  1. The customer goes to your join/booking website and click on login.
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  2. The customer logs in with their credentials.
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  3. Customer clicks on the Membership Tab and scroll down to select the membership they want to extend (if they have more than one).

  4. The customer clicks on Manage Membership.
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  5. The customer clicks on 'Renew'.
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  6. The following details will be displayed:
    Membership Name
    Membership no. 
    Access level: (Global/Home Centre...)
    Membership length: (6 weeks/1 Month/1 Year...)
    Start date:
    End date:
    Description: (Membership Category)
    Price: (amount to pay)
    The new Membership will start when the current/old one expires and will be created a new membership (will not replace the old/current one).
  7. The customer clicks on 'Renew'.
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  8. Customers will be prompted to pay.
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  9. Customer will see a confirmation of the payment on their screen.
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