How to renew a fixed membership online

This guide explains how customers can renew their memberships through your online join/booking portal.

Note:
Ensure the Membership Renewal settings are configured correctly. If you're unsure, please refer to the relevant configuration guide.

Step-by-Step Instructions

1. Access the Join/Booking Website

   • The customer visits your join/booking website and clicks on 'Login'.
     
     

2. Log In

   • The customer enters their credentials to log in to their account.
     
     
     
     

3. Navigate to the Memberships Tab

   • Once logged in, the customer clicks on My Account.
     
     
     
     
   • Then the customer clicks on the Memberships tab.
     
     
     
     
   • If the customer has multiple memberships, they scroll down to locate the membership they want to renew.
     
     
     
     

4. Manage the Membership

   • The customer selects the desired membership and clicks on 'Manage membership'.
     
     
     
     
   • They then click on 'Renew Membership'.
     
     
     
     
     
5. Review your details. Click on 'Save and continue'.
   
   
   
   
   
6. Review your Additional Details if applicable. Click on 'Save and continue'.
   
   
   
   

7. Review and Select Dates. Click on 'Save and continue to check out'.

   
   
   

   • Note: The new membership will automatically start when the current one expires. It will create a new membership entry without replacing the old one.

8. Check out

   • If they have any credit, they can use it to pay the full or partial amount.
     
     
     
     
   • If no credit is available, they will to prompted to enter their payment details if none are already stored on their account.
     
     

9. Make Payment

   • The customer clicks on Pay £x Now
     
     
     
     

10. Receive Confirmation

    • Once the payment is successful, a confirmation message will appear on the screen.