What each user status means, how a user gets it, and the Inactive User Threshold setting.
User role: Administrator
Module: Moves+ admin > Users
Statuses
| Status | How a user gets it | Can use the app | Notes |
|---|---|---|---|
| Active | After verifying their email. Also on any activity (see below), when you reactivate them, or when a block ends. | Yes | The normal status. |
| Unverified | Registered but has not verified their email address. | No, not until they verify | The member can resend the verification email from the app. A wrong email address is a common cause. |
| Inactive | Set automatically when there has been no activity for longer than the Inactive User Threshold. | Yes | Points are kept. Becomes Active again on the next activity. |
| Deactivated | Set by you, for one user or by CSV. A reason is required. | No | Tracker disconnected and removed from all groups. The email address cannot be used to register again. History stays in reports. You can set them back to Active. |
| Blocked | Set by you with a reason, for a week, month, quarter or year. | No | Tracker stays connected. Becomes Active when you unblock them or the block period ends. |
| Anonymised | The member's data deletion has been processed. | No | Personal details are overwritten and the user shows as "Removed User". Points and activity history are kept. Cannot be undone. |
Bulk-deleted users do not have a status. They are hidden from the Users list until you restore them.
What counts as activity
Any of these keeps a user Active, or makes an Inactive user Active again:
- signing in to the app
- using the app while signed in (recorded at most once every 12 hours)
- a tracker sync
- new activity being processed for the member
Signing in and using the app change the status straight away. A sync or new activity changes it at the next daily check. Moving users to Inactive also happens once a day, so a status can change up to a day after the threshold is passed.
Inactive User Threshold
| Item | Value |
|---|---|
| Setting name | Inactive User Threshold |
| Description in the product | The number of days before a User is moved to the Inactive status. |
| Default | 30 days |
| Allowed values | Whole numbers from 1 to 62 |
| Where | Settings > Inactive User Threshold > Edit |
| Who can change it | Any administrator |
Who can change a status
| Change | How |
|---|---|
| Active to Deactivated, or back | Change User Status on the user's page. The button shows only for Active or Deactivated users. |
| Any status to Active or Deactivated | Bulk Edit Status with a CSV. |
| Block or unblock | Block User or Unblock User on the user's page. |
| Unverified, Inactive, Anonymised | Set by Moves+ only. |
Status dates in reports
The users report includes Last Active At (the later of the last sign-in and the last tracker sync) and Last Inactive At (the last time the user moved to Inactive). A user can move between Active and Inactive many times.