How to bulk delete users

Before you start

• Bulk delete hides users from the Users list and stops them signing in. Their data is kept, so you can restore them.
• Deleted users are left out of activity, challenge, reward, badge, group and survey reports. The users report still lists them, marked as deleted.
• One file can hold up to 10,000 rows. Split larger lists into several files.

Important: The download lists every user in your organisation, including administrator (staff) accounts. Remove every row you want to keep, including your own account and your colleagues'.

Steps

1. Open Bulk Delete Users

Go to Users and select Bulk Delete Users, the red button above the list.

2. Download the user list

Select Download Users CSV. The file has the columns user_id, email, name and reason.

3. Keep only the users to delete

Delete every row for a user you want to keep. Only the users left in the file will be deleted. You can add a reason for each row (up to 255 characters). It is saved in the deletion audit log.

Save the file as a CSV and note how many users it holds.

4. Upload and preview

Choose your file under CSV File and select Preview Changes.

5. Check the preview

Check that Total Rows and Ready to Delete match the number you expected, and that the names shown are the people you want to delete. The preview shows the first 50 rows. Rows under Already Deleted or Errors Found are skipped. To fix errors, correct your file and upload it again.

6. Confirm

Select Confirm & Delete Users.

Result

The delete runs in the background. The page shows Bulk Delete In Progress with the number of rows processed. You can leave the page and come back. When it finishes, you see Bulk Delete Complete with the numbers Successfully Deleted, Skipped and Errors.

If you see Bulk Delete Failed, the users processed before the failure are already deleted. Check the counts and upload the remaining users again.

What's next?

• How to bulk restore users
• Managing users in Moves+