How to request a membership freeze online

Summary

In this guide, we will show you a customer can request a freeze on their membership.

 

Step by Step Guide

  1. Customer goes to your join/booking website.
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  2. Customer logs in with their credentials.
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  3. Customers clicks on the Membership tab.
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  4. Customer scroll down to select the membership they wish to freeze (if more than one memberships on their account) and click on Manage membership.

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  5. Customer selects 'Submit a Freeze Request'.
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  6. Customer selects the Freeze Type.
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  7. Customer selects the Document type.
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  8. Customer clicks on Upload document.
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  9. Customer enters the Freeze start date.
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  10. Customer selects the time Period.
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  11. Customer clicks on Submit Freeze Request.
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  12. Customer will receive the following notification on their screen.
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