Summary
This guide explains how customers can request to freeze their membership, which might be necessary due to illness, injury, work placement, or travel.
Step-by-Step Guide
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Access the Join/Booking Website
- The customer visits your join/booking website.
- The customer visits your join/booking website.
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Log In
- The customer logs in using their credentials.
- The customer logs in using their credentials.
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Navigate to the Membership Tab
- Once logged in, the customer clicks on 'My account'.
- Then the customer clicks on the Memberships Tab.
- Once logged in, the customer clicks on 'My account'.
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Select the Membership
- If the customer has multiple memberships, they scroll down to find the one they wish to freeze.
- The customer clicks on 'Manage Membership' for the selected membership.
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Submit a Freeze Request
- The customer clicks on 'Submit a Freeze Request'.
- The customer clicks on 'Submit a Freeze Request'.
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Choose the Freeze Options
- The customer selects the Freeze Type (e.g., medical, work, travel).
- The customer selects the required Document Type (e.g., medical certificate, employer letter, travel itinerary).
- The customer selects the Freeze Type (e.g., medical, work, travel).
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Upload Supporting Documentation
- The customer clicks on 'Upload Document' and attaches the relevant file.
- The customer clicks on 'Upload Document' and attaches the relevant file.
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Set the Freeze Duration
- The customer enters the Freeze Start Date.
- The customer selects the desired Freeze Time Period (e.g., 1 month, 3 months).
- The customer enters the Freeze Start Date.
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Submit the Request
- The customer clicks on 'Submit Freeze Request'.
- The customer clicks on 'Submit Freeze Request'.
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Receive Confirmation
- A notification confirming the freeze request submission will appear on the screen.