How to request a membership freeze online

Summary

This guide explains how customers can request to freeze their membership, which might be necessary due to illness, injury, work placement, or travel.


Step-by-Step Guide

  1. Access the Join/Booking Website

    • The customer visits your join/booking website.

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  2. Log In

    • The customer logs in using their credentials.

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  3. Navigate to the Membership Tab

    • Once logged in, the customer clicks on 'My account'.

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    • Then the customer clicks on the Memberships Tab.

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  4. Select the Membership

    • If the customer has multiple memberships, they scroll down to find the one they wish to freeze.
    • The customer clicks on 'Manage Membership' for the selected membership.

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  5. Submit a Freeze Request

    • The customer clicks on 'Submit a Freeze Request'.

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  6. Choose the Freeze Options

    • The customer selects the Freeze Type (e.g., medical, work, travel).

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    • The customer selects the required Document Type (e.g., medical certificate, employer letter, travel itinerary).

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  7. Upload Supporting Documentation

    • The customer clicks on 'Upload Document' and attaches the relevant file.

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  8. Set the Freeze Duration

    • The customer enters the Freeze Start Date.

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    • The customer selects the desired Freeze Time Period (e.g., 1 month, 3 months).

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  9. Submit the Request

    • The customer clicks on 'Submit Freeze Request'.

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  10. Receive Confirmation

  • A notification confirming the freeze request submission will appear on the screen.

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