How to request a membership freeze online

Summary

This guide explains how customers can request to freeze their membership, which might be necessary due to illness, injury, work placement, or travel.

Step-by-Step Guide

1. Access the Join/Booking Website

   • The customer visits your join/booking website.
     
     
     
     

2. Log In

   • The customer logs in using their credentials.
     
     

3. Navigate to the Membership Tab

   • Once logged in, the customer clicks on 'My account'.
     
     
     
     
   • Then the customer clicks on the Memberships Tab.
     
     
     
     

4. Select the Membership

   • If the customer has multiple memberships, they scroll down to find the one they wish to freeze.
   • The customer clicks on 'Manage Membership' for the selected membership.
     
     
     
     

5. Submit a Freeze Request

   • The customer clicks on 'Submit a Freeze Request'.
     
     
     
     

6. Choose the Freeze Options

   • The customer selects the Freeze Type (e.g., medical, work, travel).
     
     
     
     
   • The customer selects the required Document Type (e.g., medical certificate, employer letter, travel itinerary).
     
     
     
     

7. Upload Supporting Documentation

   • The customer clicks on 'Upload Document' and attaches the relevant file.
     
     
     
     

8. Set the Freeze Duration

   • The customer enters the Freeze Start Date.
     
     
     
     
   • The customer selects the desired Freeze Time Period (e.g., 1 month, 3 months).
     
     
     
     

9. Submit the Request

   • The customer clicks on 'Submit Freeze Request'.
     
     
     
     

10. Receive Confirmation

• A notification confirming the freeze request submission will appear on the screen.