How to Enable/Disable Customers signing up with the same email address?


FLOW has a setting that determines whether or not to allow users to sign up with an email address that is already linked to another user. This setting applies to both customers and members of staff.

By default, this functionality is set to 'Yes' but it can be changed to 'No'. If changed to 'No', it will not affect existing duplicates in the system that were previously created.


Step-by-Step Guide

  1. From the home page, go to the System Configuration Module.

    Screenshot 2024-02-26 at 14.50.25.png
  2. Go to 'Settings'.

    Screenshot 2024-02-26 at 14.51.56.png
  3. Go to 'Manage Settings'.
    Screenshot 2024-02-26 at 14.53.06.png
  4. From the Category dropdown, select 'General Settings' and click on 'Search'.
    Screenshot 2024-02-26 at 14.53.44.png
  5. Search for the 'Allow users with duplicate emails' and click on 'Edit'.
    Screenshot 2024-02-26 at 14.55.57.png
  6. Select 'Yes' or 'No' depending on your requirements and click on 'Save'.
    Screenshot 2024-02-26 at 14.57.10.png

If set to 'Yes', customers and staff members will be able to sign up for multiple accounts with the same email address.

If set to 'No', users will see the following message when signing up/creating a new account with an existing email address: 'The email has already been taken.'


When creating Staff Member accounts

When creating a new Staff Member on the system, if the email address is already in use on the system, the user will see the following error message:

Screenshot 2024-02-26 at 15.01.13.png


When creating customer accounts from the Front of House/Customers modules:

Screenshot 2024-02-26 at 15.09.39.png

Screenshot 2024-02-26 at 15.10.44.png


When a customer signs up online:

Screenshot 2024-02-26 at 15.12.31.png

Was this article helpful?
0 out of 0 found this helpful