The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"
Introducing Flow Pay card terminals via the cloud
You can now process in-person payments and refunds using Flow Pay card terminals; for select payment providers. Helping you manage in-person transactions more efficiently.
This update includes:
- Seamless payments: Process customer payments directly through your Flow Pay terminal during a session.
- Easy refunds: Manage refunds on-site with integrated terminal support.
- Error handling: If a payment or refund fails, you are notified immediately and given the option to retry the transaction straight away.
Waitlist enhancements in Activities V2
We have made two improvements to help you maximise attendance and reduce email clutter for waitlisted customers.
Last-chance notification at the cutoff time
- Fill remaining spots: Automatically send a 'last chance' email to waitlisted users when the cutoff time is reached and spaces are still available (for the "Waitlist only" and "Notify next" strategies).
- Direct booking links: The email includes a direct link to the activity so customers can secure their place quickly.
- Facility-level control: Customise the email template for individual facilities so the messaging is right for your audience.
- Smart notifications: Each user only receives this notification once per activity.
Control notification frequency
- Email frequency control: Choose between 'Every time' or 'Once' to prevent repetitive notifications for the same activity.
- Flexible configuration: Manage these settings at both the activity template and individual schedule levels.
- Streamlined booking emails: When a customer books from the waitlist, they now only receive their booking confirmation, removing the redundant 'removed from waitlist' notification.
- Default behaviour: Existing activities remain on the 'Every time' setting by default.
View more details: How to configure your Waiting List - V2
Referral programme updates
To ensure referral rewards are shared fairly, we have refined how referral codes are accessed and validated:
- Members now only see their unique referral code in the Referrals tab if their membership status is Active.
- Referral codes are automatically checked during checkout to confirm they belong to an active member before a discount is applied.
- Members with a Frozen status are excluded, keeping the programme focused on your active community.
View more details: How to create a Membership Referrals (Refer a friend)
Fixes & reliability improvements
- Promotions: Fixed an issue that prevented codes from being saved when dates were typed in manually.
- Membership: Updated the Membership Import process so all member data uploads correctly every time.
- User Management: Corrected the password reset message to display the correct number of required characters.
- Activities V2: Corrected a display issue where age restriction messages appeared twice on activity.
- Activities V2: Fixed an issue where order statuses were incorrectly displayed as fully refunded.
- Reporting: Fixed an issue where card payments were missing from the till closure summary.
- Activities V2: Fixed a display issue so customer names always appear correctly on block booking activities.
- Activities: Fixed an issue that prevented users from updating recurring schedules using a custom date range.
- Customer Management: Restored the correct formatting to the customer notes tab and resolved an issue with unexpected browser prompts.
- bookings.
- Settings: Improved the display of text and links in facility settings so they are easy to read and correctly formatted.
The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"