The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"
Front of House improvements
A series of updates to streamline your Front of House workflow and help you serve members more quickly.
Dashboard & landing page
- Redesigned landing page: Choose your facility and machine directly on the landing page, with clearer notifications when taking over a colleague's shift or when a till is nearing auto-reconciliation, plus a built-in prompt to open your float during startup.
- Improved navigation: A new breadcrumb trail lets you jump back to the dashboard from other customer pages without losing your place or active customer session.
Improved dashboard features
- Customisable customer tabs
- Pin up to three customer accounts as permanent tabs for instant access to frequent or internal accounts.
- Your three most recently viewed customers are kept as tabs, so you can switch between active orders without searching again.
- New shortcuts open the Facility calendar, full customer profiles in new tabs, Add a new membership directly from the Memberships tab (for staff with permission).
- A tidier layout with clearer button styles for looking up products and clearing orders. Courses and Camps tabs now only appear when there are active categories to display.
- Manage customer photos from the desk
- Add or update customer profile photos directly from the Front of House dashboard, without navigating away.
- Photo updates are reflected instantly.
- A new permission setting controls which staff members can edit user photos.
- Faster linked customer profiles
- Linked customer profiles now load as quickly as a standard search.
- Switch between family or group members instantly, reducing wait times at the desk.
View more details:
Accessibility improvements
We have enhanced our automated testing to make our customer-facing apps more accessible and easier for everyone to navigate:
- Better keyboard support for navigating forms and menus.
- Improved zooming so pages stay clear and usable up to 400% zoom.
- Enhanced reliability with new automated scans across Bookings, My Account and Online Joining.
Rename 'Waiver' to 'Declaration'
A new glossary setting lets you change the term "Waiver" to "Declaration" throughout the platform, so your terminology matches your organisation's compliance and insurance needs.
Please speak to your account manager if you would like this enabled.
Fixes & reliability improvements
- Checkout: The checkout page now shows a clear, helpful error message if a link is invalid or has expired.
- Payments & Credits: Resolved an issue where customers incorrectly received account credit for cancelled bookings when the credit feature was switched off.
- Payments: The 'Pay Now' button for Flow Pay transactions now correctly remains disabled until valid payment details are provided.
- Activities V2: Instructor names now display correctly within schedule details on the Facility Timeline.
- Activities V2: Resolved an issue where multiple notifications appeared when booking an item without first selecting a venue.
- Activities V2: Resolved an issue where an unnecessary venue selection message appeared briefly during booking.
- Activities V2: Resolved an issue where the Facility Calendar became unresponsive after being idle or when viewing activities with no bookings.
- Activities V2: Corrected an issue where existing schedules displayed updated price options from their templates incorrectly.
- Memberships: Resolved an issue where memberships could become stuck in the basket during checkout.
- User Management: Fixed an issue where the confirmation message appeared blank when adding a new dependent user.
The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"