2026-09: Flow Releases in September

William Swan-Bell

Updated 06 November 2026 11:00

The full changelog with release dates can be viewed at "OpenPlay > What's new on Flow"

Staff and customers can now leave the remaining sessions of a course or camp, instead of cancelling the whole booking

Until now a course or camp booking could only be cancelled in full, and not at all once it had started. Centres worked around this by raising the capacity by one.

A customer can leave the sessions they have not yet attended.
Staff can do the same from the customer's record, or at the front of house.
Sessions already attended are unaffected and stay on the customer's record.
The freed places become bookable by someone else straight away, so a drop-out no longer holds a space for the rest of the term.
The customer receives one cancellation email, and one credit email if credit is due, rather than one of each per session.

Worth knowing about credit. Credit is all or nothing for the cancellation, and it is judged from the first session of the booking rather than the first session still to come. If that first session has passed your cancellation window, the remaining sessions are cancelled with no credit. Membership benefits work differently, per session, so a customer can have benefits returned even when no credit is due.

View more details: Cancelling a course or camp, places, credit and benefits

Step by step: cancel a course at the front of house · cancel a course online · cancel a camp at the front of house · cancel a camp online

Group owners can now remove a dependant, and admins can remove themselves, from their linked group online

Linked accounts can now be separated online, without a visit to reception.

A group owner can remove a dependant from their group in My account.
An admin can remove themselves from a group they belong to.
Everyone affected is notified by email, and both accounts continue to exist on their own.
Removing an admin from a group is still done at the front of house.

View more details: How to remove a linked dependant

Memberships improvements

Fee exports now show that the export is running, so it is clear the download is on its way.

Starting an export from bulk actions previously gave no feedback until the file arrived.

Progress is now shown while the export runs.
It is clear the export has started and the download is on its way.

View more details: How to Update Membership Fees for existing customers.

Platform improvements

Flow emails are now categorised as transactional or non-transactional, which helps important messages reach customers.

Each email Flow sends is now categorised correctly, so booking confirmations and other essential messages are handled separately from marketing.

We have made a set of accessibility improvements across My account, the bookings timetable and online joining.

These changes help customers using a screen reader, a keyboard, or a high zoom level.

Dialogs now announce themselves correctly and keep keyboard focus inside them.
The date picker and the skip link on the bookings site can now be used from the keyboard.
Buttons and the password show and hide control are easier to tap.
Colour contrast has been improved on the online joining payment screens.
The bookings timetable and the online joining details page now work correctly at high zoom.
The front of house dashboard is easier to move around with a keyboard.

View more details: View our Accessibility Statement

Date fields now use one calendar across the booking website, online joining and My Account.

🖼️ [Screenshot placeholder]: Date of birth year list and the freeze calendar, side by side (WAiSB handover 2026-09-30-date-picker).

The calendar now matches the one used in the newer Flow screens.

Dates now show as DD-MM-YYYY.
Customers can still type a date, or tap the calendar icon to pick one.
On a phone, the calendar opens full screen. Customers tap OK to confirm, or Cancel to close it without changing the date.
Date of birth starts on a list of years, so finding a birth year is quicker.
Dates that cannot be chosen are greyed out, and the freeze calendar marks the earliest date a freeze can start.

What customers need to enter, and the rules about which dates are allowed, have not changed.

Online Booking improvements

The class and ticketed timetables now have clearer filtering, so customers can find what they want more quickly.

Filtering on the bookings timetables has been redesigned.

Filters are easier to find and to clear.
The same design is used on both the class and ticketed timetables.

You can now set your bookings website to open on Browse by location for resource activities, so customers start by viewing the locations as a default as opposed to Browse by time.

Organisations can now choose how the resource bookings are first displayed. For those with multiple venues, this can be configured per venue if required.

Enabling this setting via System Configuration

The bookings website now loads more smoothly, with fewer spinners and no flash of the wrong tile image.

We have polished how the bookings website appears while content loads.

Remaining spinners have been replaced with loading placeholders.
Home tiles no longer flash a default image before the centre's own image appears.

Members can now pick linked accounts from a list when applying multi-member ticket discounts, instead of typing Customer IDs.

Each ticket row offers a list of the member's linked accounts.
Members can select themselves with one click, without needing their own Customer ID.
A Customer ID can still be entered for someone who is not linked.

View more details: Booking fast tickets for several people with membership discounts

Activities V2 improvements

Staff with the appropriate permission can now colour-code the resource timeline by activity type and template, so it is easier to scan at a glance.

Set default colours for each category in Activities V2, using presets or your own hex values.
Override the colour for a specific template where needed, with built-in warnings when the contrast is too low to read.
The colours appear on both the standard timeline and the Activities V2 calendar views.

View more details: Facility Calendar (Beta): customising event colours

Cancelling a course or camp now sends one cancellation email and one credit email covering the whole booking.

Customers who cancel a course or camp booked as a whole previously received a separate pair of emails for every session.

One cancellation email now lists all the sessions in the booking.
One credit email now shows the total amount credited.

View more details: Cancelling a course or camp, places, credit and benefits

No-show penalties are now fairer, and staff can correct a no-show by marking the booking attended.

These changes apply to free Activities V2 class bookings.

When a customer reaches the no-show limit, Flow now issues one penalty for exactly that many no-shows. Any extra no-shows count towards the next penalty, instead of creating another penalty straight away.
Marking a missed booking attended cancels its no-show. If it was part of an unpaid penalty, the penalty is cancelled and any booking or access block is lifted. Paid fees are not refunded automatically.
The Penalties tab also lists the bookings that made up each no-show penalty, with a link to each booking.
The Penalties tab now shows 20 penalties per page.

Correcting a no-show by marking the booking attended was first switched on for each organisation in turn, and has been on for everyone since 21 October 2026.

View more details: Intro to Penalty & Booking Debt Overdue fees - V2

Deleting a block booking schedule now sends each customer one cancellation email, and staff can choose not to email customers at all.

Customers receive one cancellation email listing every cancelled session, instead of one per session.
Any credit is shown as a single total in one credit email.
Staff with the Suppress Schedule Cancellation Emails permission can tick Do not send cancellation emails to the customer(s) when deleting any schedule, for example when the change has already been agreed with the customer.

View more details: How to cancel an entire schedule - V2

Front of House improvements

Staff can now return to the Facility dashboard straight after viewing a customer's profile, using a clear close button.

A close button has been added to the top right of the customer details view.
Your selected facility and context are kept when you return, so you do not lose your place.

Fixes & reliability improvements

Activities V2: A customer who cancels a camp part-way through can book that camp again, and the cancellation window now lists only the sessions still to come.
Online Booking: Extras now display correctly at the checkout, with the right currency symbol.
Promotions: A valid promotional code is no longer rejected as invalid when it is applied.
Online Booking: Time slots now appear under the correct morning, afternoon and evening filters.
Front of House: Closures can now be added for all facilities, and opening time overrides can be previewed before they are saved.
Front of House: Resource schedules now honour their end time at the front of house, so bookable times no longer vary by day.
Online Booking: When a card payment fails its security check, the reason now stays on screen instead of disappearing.
Front of House: Bookings paid for with account credit no longer show as unpaid.
User Management: The country on an emergency contact now saves correctly.
Activities V2: Cancelling an activity now reliably notifies customers, updates their booking and stops a non-attendance penalty being applied.
Front of House: Activities V2 camps now appear on the front of house timetable as soon as they are available online, so staff can book them for customers.
Customers: If a member's digital access card cannot load on the dashboard, they now see a clear message instead of technical text.
Customers: The Details link on a Booking Debt Overdue penalty now opens the unpaid order, instead of a page not found error.
Online Booking: A waiver renewed during a booking now shows in the customer's account details, with its new expiry date, straight away.
Front of House: After a successful check-in on the Facility dashboard, staff now see all of the customer's active memberships, and an access-denied message now gives the reason.
System Configuration: Turnstile messages that run over several lines no longer cause errors.