Moves+ app: help for members
Help with the Moves+ app: getting started, connecting your tracker, points, challenges, rewards and your account.
- Why are my steps or points missing?
- How do I contact Moves+ support?
- How much does Moves+ cost?
- How much exercise do I need to do to get rewarded via Moves+?
- Can I connect Samsung Health to Moves+?
- Strava is no longer supported
- Can I connect Google Fit with Moves+?
- How do I transition from Google Fit to Health Connect?
- I disconnected my tracker by mistake. Can I get it back?
- Tracker and Wearable Connection Issues
- Why has my Android activity stopped syncing?
- Why is my manual sync to Moves+ taking a long time?
- INTRO TO POINTS AND SYNCS
- What is Today's Activity versus Older Activity?
- How long do my Moves+ points last for?
- Why are my Moves+ points being capped?
- Can I receive Moves+ points for activities that don't have a distance?
- 'Perceived' versus 'Actual' activities affecting your Moves+ points?
- Can I sync a Trail Run with Moves+?
- INTRO TO CHALLENGES AND GROUPS
- What happens if I complete a Challenge?
- How many points will I receive for a Challenge?
- When will I receive points for a completed Challenge?
- What if I don’t complete a Challenge before it expires?
- How many Challenges can I join?
- What are Private Group Goals?
- What is a Merchant Claim versus Discount Code Reward?
- Which rewards have redemption limits?
- Why am I not receiving my password reset email?
- Why is my password reset link not working?