How to cancel a membership online?

Summary

This guide explains how a customer can cancel their membership through your booking website.

Note: Membership cancellation is only available if it has been enabled in your Membership Settings.

Step-by-Step Guide

1. Log in to the Booking Website
   • The customer visits your booking website.
     
     
     
      
   • They click on ‘Log In’ and enter their Customer ID or Email address and password.
   • Click ‘Login’.
     
     
     
      
2. Access the Account Area
   • Once logged in, the customer clicks on ‘My Account’.
     
     
     
      
3. Open the Membership Section
   • In the account menu, the customer clicks on the ‘Membership’ tab.
     
     
     
      
4. Manage the Membership
   • They scroll down to the membership they wish to cancel and click on ‘Manage Membership’.
     
     
     
      
5. Cancel the Membership
   • Click on ‘Cancel Membership’.
     
     

Cancellation Process: What Happens Next

If Cancelling a Recurring Membership

• A message will appear showing the required notice period, based on your settings under:
  System Configuration > Ongoing Membership Cancellation Notice Period.
  
  
  
   
• The customer will see:
  • The final payment date, and
  • The final active day of their membership.
• If they are happy to proceed, they click ‘Cancel Membership’ again to confirm.
  
  

If Cancelling a Fixed-Term Membership

• Cancellation is immediate, regardless of the original expiration date.
  
  

After Cancellation

• A confirmation message will appear letting the customer know the cancellation was successful.
• For recurring memberships, the status will update to:
  ‘Active – Cancellation Pending (Final Date)’
  
  
  
  
   
• For fixed memberships, the status will change immediately to reflect the cancellation.