How to Renew a fixed Membership at FOH?

Summary

In this guide, we will show you how to renew a customer's fixed membership at the Front of House.

For example, you may want to extend it due to a resource/facility closure.

Important Notes: Please ensure that the Membership Renewal settings have been enabled. Please refer to this guide for more information.

Step-by-Step Guide

1. Search for the Customer.

2. Access the Memberships Tab

   • Go to the Memberships tab in the customer's profile.
     
     
     
     

3. Select the Membership to Extend

   • Identify the membership you wish to extend.
   • Click on 'Manage Membership' at the bottom-right corner of the selected membership.
     
     
     
     

4. Initiate the Renewal Process

   • Click on 'Renew Membership'.
     
     
     
     

5. Proceed to the Next Step

   • Click on 'Next' to continue.
     
     
     
     

6. Set the Renewal Details

   • The start date will default to the day after the current membership expires.
   • The end date will be automatically calculated based on the membership duration.
   • If the membership has custom questions, the customer will be prompted to answer them again. After this, click 'Save and Continue'.
   • If no custom questions are required, proceed to the next step.
     
     
     
     

7. Complete Payment at the FOH Dashboard

   • You will be redirected to the FOH Dashboard to finalize payment.
   • If a till is not yet open, you will be prompted to open one.
   • Process the payment using the customer's preferred payment method.
     
     
     
     

By following these steps, you can easily renew a customer's fixed membership and ensure a seamless experience for both the customer and the staff.