Summary
Customers will receive reminder emails to upload (or re-upload) their eligibility documents at two key points:
-
New Membership Purchase:
When a customer purchases a new membership, an email is sent prompting them to upload their eligibility document. This ensures their membership remains active and compliant. -
Existing Membership Renewal:
For existing members, reminder emails are sent as the expiration date of their current eligibility document approaches. This gives them ample time to re-upload a valid document before their membership is suspended.
For detailed instructions on setting up these reminders, please refer to the guides provided for each specific scenario.