Summary
This guide explains how a customer can redeem a membership benefit when booking an activity online.
For example, if their membership includes a benefit such as "Free Court Hire", they can redeem it when booking activities like tennis, squash, or badminton.
⚠️ Note:
If you haven’t set up any benefits yet, please refer to our guide: How to create Benefits.
Step-by-Step Guide
1. Log In to the Booking Website
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The customer should visit your gym’s booking website.
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Click Log in and enter their account credentials.
2. Click on "Book an Activity"
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Once logged in, the customer should click on the Book an Activity tile to view available options.
3. Select the Activity and Time
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Choose the activity covered by the benefit (e.g., Badminton 30 mins").
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Select the date and time for the booking.
4. Apply the Benefit
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After clicking Book, a pop-up window will appear.
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The customer can select the Apply Benefit option and then click Book Now to proceed.
5. Confirm and Complete the Booking
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The customer must agree to the Terms & Conditions.
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Click Confirm Booking to finalise the booking.
✅ Booking Complete
The benefit will be successfully applied, and the customer will receive a confirmation of their booking via email.