How to create a Freeze pricing option?


This guide will teach you how to create a Freeze pricing option. You will need to create a freeze pricing option when a customer requests to freeze their membership for a temporary period of time. The fee can £0 if you do not want to charge your customers for the freeze.

Video walkthrough

Step by step guide


  1. From the home screen, select 'Pricing Option' Tab

  2. Select the 'Pricing Option' tab again


  1. Select 'Create Pricing Option' on the top right of the page

  2. Fill in the fields for your Pricing Option and click 'create'.


  • Reference: Unique reference to identify this pricing option. An underscore symbol is used to replace a space in this example but is purely for standardisation for this client. You do not need to use (_)

  • Price: This is the standard global price for the freeze fee (see manage pricing option article below)

  • Friendly Name: This is the name the customers will see when purchasing an item.

  • GL Code: A string of alphanumeric characters assigned to an entry in the general ledger. E.G. GL Code 1010 could be the GL code for memberships.

  • Type: Choose 'Freeze' ticket type.

6. Add a price on facility level if applicable. For example a fitness class at one facility may be cheaper than another.

A) From the centre drop-down, select the facility you wish to add a price to.


B) Click on Create New Price


C) Fill in the details (Price, Type, Time Bands, Dates etc.)


D) Repeat for other venues if needed.



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