Intro to Pricing & Adjustment Qualifications

This article covers pricing & adjustment qualifications for pricing options.

In this guide, we will explain how multiple prices and adjustments are applied to pricing options, with practical real-life examples. Pricing qualification helps ensure the correct price is applied based on time, location, customer type, and more. By understanding this process, you can fine-tune your pricing strategy for different customers and facilities.

Before configuring your adjustments, you will first need to create your pricing options. For more information on Pricing Option, refer to this article.

Step-by-Step Guide to Price Qualification

1. Setting Up Multiple Prices

You can assign different prices to a single pricing option, and these prices can be named and configured for specific conditions, such as:

• Internal Naming: Internal names help you manage and identify different price points (e.g., "Member Early Bird" or "Non-Member Peak").
• Restrictions: Prices can be restricted by:
  • Membership Status (members, non-members, or both)
  • Time Bands (off-peak, peak)
  • Active Dates (seasonal offers, holiday periods)
  • Location (specific facilities or groups of facilities)

Prices are saved at different levels:

• Global Level: Applies to all locations.
• Setting Group Level: Applies to a group of facilities.
• Specific Facility: Only applies to one location.

2. How Prices Are Evaluated

When a customer attempts to purchase an item, the system checks each price based on several conditions. The system will reject non-qualifying prices using the following rules:

1. Time Band or Active Dates: If the current time is outside the set time band or active date range, the price is rejected.

   • Example: You set a price of £5 for off-peak hours (9 am to 3 pm). If a customer tries to book at 4 pm, this price is not applied, and the system looks for another qualifying price.

2. Facility-Specific Pricing: If a price is assigned to a particular facility and the customer is at a different facility, the price is not applied.

   • Example: A gym class at Facility A costs £10, while the same class at Facility B costs £12. If the customer is at Facility B, only the £12 price will be considered.

3. Setting Group: If a price is tied to a setting group but the customer's activity is not within that group, it is not applied.

   • Example: A group of facilities offers a £7 price for swimming pool access, but the customer is booking at a facility outside this group. That £7 price will not apply, and the system will look for an applicable price at their location.

4. Membership Restrictions: If a price is set for members only and the customer is anonymous or not logged in, this price is discarded.

   • Example: A member-exclusive yoga class price is £8, while the non-member price is £12. If the customer is not logged in as a member, the £8 price is rejected, and the non-member price is applied instead.

3. Selecting the Most Specific Price

After rejecting non-qualifying prices, the system evaluates the remaining prices. If multiple prices are still valid, the system selects the most applicable one.

• Example: Price at Facility A is £10 for non-members and £8 for members during peak times but £5 during off- peak times for ALL customers
  -> Member booking during off-peak hours will be charged £5.

Step-by-Step Guide to Adjustment Qualification

1. Applying Adjustments

Adjustments are discounts or price overrides that modify qualifying prices. These can be based on time (e.g., off-peak hours) or customer attributes (e.g., membership level). Multiple adjustments can be added, and they can be set at:

• Global Level: For all facilities.
• Setting Group Level: For a group of facilities.
• Specific Facility: For individual facilities.

Adjustments offer more flexible qualification criteria than prices.

2. Real-Life Examples of Adjustments

• Off-Peak Discounts: A 10% discount might apply during off-peak hours (e.g., 9 am to 3 pm) for all facilities.

  • Example: A customer books a swimming session that normally costs £6, but because they booked during off-peak hours, a 10% discount is applied, reducing the price to £5.40.

• Membership Discounts: Different membership levels might qualify for additional discounts or special prices.

  • Example: A "Gold" member receives a 20% discount on all fitness classes, while a "Silver" member gets 10%. A class that costs £10 for non-members would be £8 for Silver members and £7 for Gold members.

• Price Overrides: Sometimes a price override can be applied that takes precedence over other discounts even if the price override is higher than other adjustments/prices.

  • Example: A promotional override sets the class price to £5 for the entire week, regardless of other discounts. Even if a member's regular price is £7, the override reduces it to £5.
    
    

Determining the Final Price

1. Price Calculation: The system evaluates all qualifying prices and applies any adjustments based on the customer's status, time, and location.

2. Selecting the Best Price: The system will automatically select the lowest qualifying price after adjustments, unless a Price Override applies. In that case, the overridden price is used.

3. What Happens If No Price Qualifies?

   • Example: If a customer is not a member and all prices are restricted to members, no valid price will be found. In this case, the item or booking will not be available for purchase.

Conclusion

By leveraging price qualifications and adjustments, you can offer dynamic pricing that suits different customers, locations, and times. This approach ensures that customers receive the best price available to them while allowing you to control pricing across multiple facilities and memberships effectively.