How to Redeem a Benefit via FOH?

Summary

This guide will walk you through the process of redeeming a benefit included with a customer's membership, such as free towels, free lockers, or a free daily bottle of water.

Before You Start

Ensure that the benefit has already been created and applied to the relevant membership or activity pricing option. For more information, refer to the How to create Benefits article.

Step-by-Step Guide

Example Scenario:
A customer approaches the Front of House (FOH) team and mentions that their membership includes a free daily bottle of water, which they would like to redeem.

  1. Access Front of House

    • From the home page, navigate to the Front of House module.

      Front_of_House.png

  2. Open the Dashboard

    • Select Dashboard from the available options.

      Dashboard.png

  3. Start a Machine (if not already active)

  4. Search for the Customer

  5. Redeem the Benefit Using POS Quick Buttons

    • Go to the Quick Buttons tab. Locate the POS item the customer wants to redeem, based on your Quick Button Layout setup. For example:
      • If their membership includes a free bottle of water, click on the Drinks folder, then select the Water quick button.

        Screenshot_2023-06-01_at_15.42.39.pngScreenshot_2023-06-01_at_15.42.46.png

  6. Complete the Transaction or Remove the Benefit

    • If the customer decides not to redeem the benefit, click Remove Benefit (this will change the price from £0 to the regular price).

      Screenshot_2023-06-01_at_15.45.22.png Screenshot_2023-06-01_at_15.42.56.png


    • Otherwise, click Complete to finalize the redemption.
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